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Customer Service
Where You Need Us, When You Need Us.

ARAM's customer service team is available to you 24 hours a day, 7 days a week, 365 days a year - anywhere in the world.  With the industry’s best reputation for product support, ARAM will continue to uphold our promise to provide first-rate customer service.

Field Service

Our Field Service Response Team is available for ARAM equipment installation, field commissioning and start-up plus “in the field support” throughout the life of your product.  We provide experienced and highly trained professionals committed to providing prompt, positive results wherever your team is working anywhere the world. Our track record of efficiency, reliability and credibility will translate into bottom line results – reducing operating overhead and increasing productivity.

Training

Quality training is a good investment. Acquiring quality data, reducing down time and implementing safe and reliable procedures will save you money. ARAM offers standard training courses in areas of software, hardware and ground equipment usage and repair at our facility or your site.

• Operator Training

• Quality Control Workshop

• Line Equipment Maintenance and Repair Training

• Central Systems Maintenance and Repair Training
  

All courses are offered on request. For more information call 1.403.537.2100 or contact us by email aramsupport@iongeo.com.

Equipment and Parts

For parts and equipment orders (not included in original shipment or under warranty) please forward your purchase order with part numbers to ARAM Systems Corporation, via your ARAM sales representative, or via fax / email.

ARAM Systems Corporation
7236 10th Street NE
Calgary, AB Canada T2E 8X3
T: 1 403 537 2100
F: 1 403 537 2101
E: aram.ca@aram.com

Repairs

Whether your equipment needs a quick fix or major overhaul, our repair centers (located in Canada and China) offer fast turnaround, low cost repair and warranty service.

Canada Repair Center

Our in-house repair and service center in Calgary, Canada keeps your equipment in the field. ARAM has the tools, parts and technical know-how to keep your ARAM equipment in top condition.

ARAM Systems Corporation
7870 - 10 Street NE. Bay 32
Calgary, AB Canada T2E 8W1
T: 1 403 537 2214
F: 1 403 274 4095
E: aramsupport@iongeo.com

Beijing Repair Center

Geo-Tek Energy Resources, Inc. in Beijing, China carries a complete inventory of parts, tools and ARAM-trained technicians to provide repair services for ARAM equipment.

Geo-Tek Energy Resources, Inc.
Room 2207, Silver Tower
No. 2 North Road Dong San Huan
Chaoyang District
Beijing 100027, China
T: +86(10) 6410 9288, 6410 9289
F +86(10) 6410 9290
M: +86 138 0109 2999
E: frkyu@ge-o-tek.com